Hi everyone,
Most of the time our blog is all about marketing and how to make money online.
Well, this Have Fun Friday blog is about the most important aspect.. YOU! 😀
You see..
There is two major facets to any company, and they ARE
1. SALES
2. SALES SUPPORT
Yep, sounds kinda simple doesn’t it. With out sales there is NO income generated, no income equals no business.
BUT..
If you do not properly support your customers then you do not have a leg to stand on either.
Today’s blog is all about the end customer experience.
>> We know what we do well and more importantly
>> WE DEFINITELY know where we need to improve.
Today on our blog, we talk about a lot about that.
Please post below here on our blog your thoughts on where you feel we can improve!
Have an awesome weekend!
–Joel Therien
President
GVO Hosting
My website is hosted at another company. I’ve been loking to transfer it to Kiosk. Do you have the windows servers ready yet?
Type your comment here.This comment is the blind leading the seeing. It is hard to tell you to improve when you seem to have it together and I’m drowning!
Maybe you need to improve your availability to your friends and co-harts. This truly a stab in the dark.
First of all Happy Christmas to you all in HotConference and Kiosk!
I am happy to hear that we are going back to the basic philosophy of unic support your company had before.
As you know since 4 years ago I am promoting and serving the spanish market and I know there could be many improvements in the point of end user costumer experience. I hope we could have a meeting with you soon so we could talk about that because we have ideas that could improve the spanish market conversion
I wish a super 2009 for all of us with Hotconference and Kiosk
Fernanda Estrada
Hi guys,
A couple of good ideas to improve your support.
1. Train your live support staff in the new products BEFORE you lunch them. It´s not a good image to be in a support room asking questions about your products, seing that your staff doesn`t have enough information about them!
2. It seems that your live support staff are very lonely! Two years ago the visitors were redirected to other rooms where they were atended by some other tech. But today your staff has to make themselves the questions to your techs, and then return to the support room to answer the visitors. This should be modified, your techs should atend us!
And of course the main and most important modification to improve our bussines is the following.
Please disable the free rooms, our spanish market had stopped at all after the free rooms.
Which is the purpuse of promoting a product in an MLM company that can be enjoied for free by the customers!
Regards,
Luis Ravizza
Uruguay
Kiosk.ws is a great company & I am a delighted customer. Excellent hosting solutions. Special appreciation for prompt & effective customer service. Well done Kiosk team 🙂
Sounds good, looking forward to the marketing tools, Happy New Year!
I’m glad to hear that – that is why I have not purchased a dedicated server yet. Mike knows what I’m talking about after I’ve sent him an email about this subject. Your support at the backend really must be overhauled and to not farm it outside of North America. If something really bad happens to one of my websites, I want to reach a live-person, not a ticket that takes 48 hours to respond. Donald.
Hi Joel & Mike,
Glad to see everything really starting to kick in gear! I’m looking forward to members conferences starting up again. I think those really give everyone a boost.
Hopefully, I will get an email about it. The email monster keeps gobbling my emails about these and beta conferences. I get everything else, so maybe this will get fixed. lol
Thanks for being such a great company with such awesome support and for keeping everything at a personal level.
Diane Verret
Hi Guys
Let me start by saying
“How to” are great, but there so many thing that for us newbies, more “What fore” would be appreciated.
Example.
Addon, Sub, parkdomains why would I use this, I tink I need to know “why “before “how to”.
I will use this opportunity to make a point about Supersponder.
Wen people fill my forms they are sent 2 massages before my message
The first one is what I call the double optin, that says;
( Our automated system has received your email request to join our list
and needs your approval to add you to the list, please click on the link below to add yourself to the list.)
I can not Imagine my self working with words like “Our automated system” when all I read on the subject of email marketing says to make things sound and feel more personal.
After clicking the link, I am forwarded to a page that reeds “You are now active in the list” it would be convenient to be able to edit this so I could send my prospect to what they have subscribe to or fore
Then they get a second email that I will call a third optin, that says;
(Our automated system has received your request and has added you to our database at your request. To remove this email address from further mailings, click on the link below while connected to the Internet.)
To me, this is like asking your customer, If they really want your product ones there at the cash register. I can not Image any guru suggesting this.
When I ask support about this I was toll that nothing could be done.
I can only think I’ve not reach the right people at support, so I am trying here.
As far as I am concern I would not use the double optin but if I have to, I’d like to have a chance to convince my prospect that it’s going to be wort wield.
One more thing
5 out of 6 time, when I went to support conference room, I was told to submit a ticket. This as broth me to tink that I am better of going straight to submitting ticket.
Let me add; I allways ad the impression that conference room support were doing there best to help.
I’m just trying to be constructive here.
Thank you,
Yvon
A Determine Newbies
First of all I would like to say Hi to all and Happy Holidays to everyone. To be honest with you I have not comments on the subject at hand. I am a newbie to the internet and I really don’t have a lot of wisdom when it comes to improving the status of anything. I do know I don’t know how to promote and get signups. I know I don’t know how to make money on the internet. So there you have it Joel, I don’t know, but I know I don’t know. Thanks for allowing me to see that I don’t know.
Well guys as the famous Nike ad says; “JUST DO IT” talk time is over…
I used to use Kiosk and found not too easy to use, it would be good id there was a simple website builder for newbies, I came back to try again but still the same, I build my own websites with another host and kiosk really need to listen, you could attract a lot of new people if you had a separate section for newbies and an easy to use builder that offers say 10 websites.
New people shouild be trained, also the conference rooms wouldnt let me in as mod, wheres the controls to show people pages,
Kosk do offer a lot for little money, but guys,its ok for us who know html, but theres a lot of newbies could be using Kiosk, can kiosk come up with something simple, the quicktogo is ok for us that can use codes etc, but not newbies,
Pat