Hi Everyone!
In today’s blog we talk about a key core value that has been one of the single most important values that has kept us in PROFIT and in business for 11 years.
It is a basic and fundamental value that will keep your customers buying from you for a lifetime! If you keep this value as one of you backbone mandates in your business I guarantee your business will thrive for your lifetime!
Have a tremendous week!
–Joel Therien
President
Web Hosting
Hotconference.com
Joel & Mike:
I always enjoy your video blogs, but the last 2 have had VERY JUMPY audio! Not your usual quality, and I don’t want to watch something that I keep having to wait for the audio to catch up with the video(or vice versa).
Also, I am a free member for EVM, and I am wondering why, when I copy the link and paste it into an email,I get an error message telling me I can’t send personal videos via email. You can certainly embed hyperlinks into an email that sends an email recipient to a video. Why not EVM in this format? What else can be done, as your instructions on the EVM producer site tell me to copy the link and paste it into an email….and send? Won’t do it!
Bob Schaffer
bobschaffer737@hotmail.com
Thanks for all the straight talk.
Thanks for being great role models. I appreciate what you folks are doing and I really like Easy Video Producer.
It is the perfect tool for building relationships with your customer base.
Duane
Hi Guys
I first heard the saying “The customer is always right” 50+ years ago when the internet hadn’t even been invented. It is probably more important today for internet marketing that it was then so I agree with you.
If you keep the customer happy they will tell their friends and contacts about your good service, if you annoy them they will tell about your negative service and this will affect yout business.
Richard
Good stuff guys!
People people are smart people! lol 🙂
The customer is always right! I agree… Got to put them first because they are the one’s paying! make’s sense!
Great Video Guys
Your absolutely right.
Taking care of the customer after the sale is vital.
It’s also another reason why you shouldnt give your services or products away either.
If you charge a decent price and maintain better margin it will compensate for the customer service costs.
No one wants to go the extra mile customer service wise when they dont charge enuff for the product or service in the first place.
Keep up the great work!
Curd
Guys the last two video blogs are so choppy I have to stop them I can’t watch a video like that.
Is it on my side?
I love the way Mike handled me. He helped me to see more. Know what? I found my way out of the tunnel. smooooothh
your boss speakin’ here:
are you listening?
streaming went into slow slow
therefore I watched the slow motion without sound for the first pass
and noticed how Mike sat there as a very good and patient listener! so cool! waiting for a replacement card?
But you’re correct in saying, the customer is always right.
Good point made.
Thanks for the reminder.
Hav’a good week,
Cheers, Freda
the customer does come and the customer is always right.
I am dealing with a vendor right now and they are putting me through all kinds of hoops and roadblocks – and I didn’t even ask for a refund! Just wanted to cancel!
Bob
Thanks for the message and I will verify you practise what you preach. Also, I had to stop several times and let the buffering get ahead of the play … otherwise it was a herky jerky video.
Keep Smiling,
Dan Lindsey
Looking forward to seeing what happens on Friday. “Have a good St Patricks Day!” Sean.
make it seamles, AND painless,
because people just want thier
stuff…they paid, and they want
it now, and not later
and I hate this stupid theme that freezez up when you write a comment
that my friends, is bullshit
get a different theme that is easier to work…
with love,
jeff
Video Quality was OK For me
Curd
Great product. Would be inerested to see more tools in the back office of this. Any coaching regarding the best possible uses.
Hi Everyone,
Joel and Mike,
Thanks for a great video. Yes a customer is right even if they are wrong. Customers should be just like good relationships and good marriages. Good marriages is built on listening to the other person and their feelings not ours. Really listening instead of throwing up roadblocks gives room for the successfull solving of the problem.
Joel, here is a link to a generic slide show on the flash conference room and moderator setup and different modes of the room:
http://demo-tutor.com/flash-mod/
Anyone is welome to link or use it and if anything needs changed in it let me know.
Thanks and see you later,
August Wusterhausen
Hi guys,
I’ve been a member of Kiosk for over 5 years and am a charter member of Hot Conference.
I hate to say it, but your customer service has always been a little shaky in my opinion. However, I have always known that your hearts were in the right place, it’s just the systems always seem a bit disjointed.
My most recent experience follows.
My original sign-up with HC was with a paypal subscription and payments were made like clockwork until a few weeks ago I was notified that my HC account was being cancelled because of non-payment. WOW. I immediately contacted the help desk and was told that my Feb. 23 payment had not been made by PayPal. OK, I checked and sure enough the subscription showed the next scheduled payment as Feb. 23 (on a subscription that had paid like clock work for over 4 years) but for some reason it had not been paid. Through your online support I set up payment to be made by credit card and took care of the then past due amount.
In the meantime I contacted PayPal to find out what happened. They could not explain. So, not wanting to end up making double payments in the future, I canceled the subscription. Today, you notified me that I had canceled my Hot Conference account. NOT SO. I guess because you may have received a notice from PayPal that the subscription had been canceled, you thought I had canceled my account, although it was already set up to be paid by credit card. Well, one more trip to the support room got that squared away, but as you can see, I’m not an entirely happy camper.
Very truly yours,
Ken Bowers
SilverIngot
Kiosk Titanium
Hot Conference charter member
Elite EVP
PS Solution to this situation is more timely notification to members when billing problems arise as opposed to after the fact cancellation notices.
Hi Joel and Mike,
Still catching up blogs – 1 more after this. Good strong message.
Listening to people and mirroring what they say is one of the keys. Treating people with respect and clarifying their point of view is also important.
Creating Trust and Desire is paramount to future success together with treating people in an honest and ethical way.
Look forward to better communications with EVP in future.
My best
Martin Jeszke
Hey Joel and Mike :0)
You brought up something very important, crucial for every business. “Honesty”
Living up to what you
promise your customer in
is the key.
Unfortunately we still see too
many out there to make
unreasonable claims ect.
You guys make a difference,
So will I and hopefully
many others in the future.
Hi Sir!
Nice job! Like many others, I am just getting started on my new blog. The tips you provided are most useful.