More Information on our UPS failure


Hi Everyone
I wanted to shoot a video to keep you updated. If you have any questions please post them below.
Again I am very sorry for this unfortunate and extremely rare situation
--Joel Therien

  Founder and CEO

  GVO

62 Responses to More Information on our UPS failure

Bernie Bloom, Beverly Hills, FL on December 29, 2012 at 11:01 pm

Joel, thank you very much for the information. Speaking for myself, I do not often see this from a CEO! I really do appreciate the honesty, not to mention the speed. Anyway, that’s what TESTS are for. Now you are back on the air and that’s a good thing. Don’t worry about your hair Joel. You look like you have been up for about 2 days! Perhaps all you need now is just a 14 hour nap. Good night Joel.

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Robert Mercado on December 29, 2012 at 11:20 pm

An example of true leadership. Appreciate ya Joel!
Good seeing you in San Diego.

Chat soon

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kevin on December 29, 2012 at 11:22 pm

i just want to know more about this and promote my link with you guys

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Ali on December 29, 2012 at 11:24 pm

That really is total transparency. I love to hear from you Joel. This really build trust with us and new members I bring to GVO.

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Donald Gonsalves on December 29, 2012 at 11:36 pm

Hey Joel,
Thanks for the overtime you are putting during the holiday. Make sure you get time for your 7 minutes workout!!
Glad the problem was not my fault. I assumed it was OK to sponsor more than one member per hour!! I will try and slow down. How do you say Slow down in Polish?
Have a Happy New Year. Glad to hear Mike’s voice in the background. You do not want to suffer all this stress on your own.
Thanks for the update. Nothing is impossible with you guys.
Thanks for a fantastic 2012.
Donald and Pam and Family
United Kingdom

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- Joel Therien on December 29, 2012 at 11:39 pm
  
  LOL
  
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S. L. on December 29, 2012 at 11:36 pm

Thank you SO much for the status updates, but could someone please tell me what a UPS is. And what does a UPS outage effect–my conference room or hosting–or both?

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- Joel Therien on December 29, 2012 at 11:41 pm
  
  A UPS is a battery power supply that takes over when the power burps, it prevents things from going down at all in event of power failure. When that stops working and we have a power burp servers auto reboot etc
  
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- Noel Powell on December 31, 2012 at 7:41 pm
  
  UPS stands for ” Undisrupted Power Supply ” Which is used as a means of Protection or back up system in the event there is a power failure or some other issues of disruption etc….( Kind of use like a Generator ).
  
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Cynthia Howard on December 29, 2012 at 11:37 pm

Thanks for the info, but what is a UPS?

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- Joel Therien on December 29, 2012 at 11:41 pm
  
  Pls see my comment below yours 🙂
  
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- Sean McKanna on December 30, 2012 at 9:29 am
  
  Uninterrupted power supply.
  
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Nathan Gassman on December 29, 2012 at 11:39 pm

Thanks Joe..No problems with us. Glad to see you all are on top of this. Thanks for the total transparency. Im sure all understand not much can be done over the holidays. It will all be OK. Get some rest.

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Kandy Conrad on December 30, 2012 at 12:26 am

Thanks for all your hard work. We appreciate it. You still are cute even with no sleep! Go get some rest. We luv ya.

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Craig Hawkins on December 30, 2012 at 12:38 am

My bad luck…. this happened just as I joined… Is this why I can’t access my CPanel… despite having registered a domain with GVO. Happened just as I bought advertising too, does this affect affiliate URL’s as well? …mine does seem to be working at the minute.

I did submit a couple of tickets but I guess you guys are pretty stressed at the moment so don’t worry…. these things happen. I was so excited to get my Blog up and running… guess I’ll just have to be patient.

I’m looking at GVO as my main affiliate vehicle to get me out of my crappy day job.

Thanks Joel and team… hope you get some sleep soon

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Tim Brownlaw on December 30, 2012 at 12:42 am

Joel I really appreciate the update. There’s not much you can do until Monday so go and get some sleep!!!

You are doing all you can and that’s all we can ever ask!
If the lights go out on our sites… we know it’ll get fixed up.

Just remember to get a UPS that has More UPS than DOWNS 🙂

SMILE and don’t go getting yourself ill over it.

Cheers
Tim

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Jim Shane on December 30, 2012 at 12:48 am

Love how you keep us in the loop. Thank you Joel. Just another reason to trust you and the GVO company.

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nicole on December 30, 2012 at 3:01 am

Thank you Joel… it absolutely ok…with Us… U always make us feel special….Thanks again..!!

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Delroy on December 30, 2012 at 3:24 am

Thanks for keeping me in the loop Joel. Get some rest man. 🙂

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Boris Janevski on December 30, 2012 at 4:03 am

Hi Joel, something that can happens, don’t take that so personal, take care about your health first please. Some people are probably angry now, but they should understand that something like this can happens. We know you are doing your best to fix it up.

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Craig Hawkins on December 30, 2012 at 5:09 am

Can’t imagine how stressful this must be… ‘and those electricians do like there tea breaks’ 🙂 …Hope it all works out soon. Despite the ‘burps’ I am delighted to have joined up. Very impressed with customer support thus far.

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Martin Withers on December 30, 2012 at 6:20 am

Hi Joel, you were very lucky it happened at the time it did. As with the holiday period lots of people dont do much advertising until after the new year so not much damage done. I do hope you get it fixed over the next few days as people will start to advertise again and your UPS will get bombarded again (good thing) :-)) Take care Joel and have a good sleep, your health is more important than work, regards, Martin. Oh one more thing I hope you and your family had a great christmas and dont get to drunk at new year, also I wish all of your customers a happy new year..

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behrouz on December 30, 2012 at 7:05 am

thank you for help me ..behrouz

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Kevin Hennessy on December 30, 2012 at 7:07 am

Hi Joel,

Whoever did the engineering should be held responsible for the problems. Have you ever checked out Flywheel UPS units, they are more reliable and require less maintenance. I am an electrician and met you at the Unstoppable Millionaire in Nov. Hope all is fixed quickly for you and you can enjoy New Years Eve.

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- Joel Therien on December 30, 2012 at 7:43 am
  
  Hi Kevin
  
  I agree, it is very interesting that you mention that, when i first moved to San Antonio I was the new kid on the block and I knew no one. I hired an engineer who told me that he had done the blue prints for hundreds of server rooms and data centers. Nothing could have been a bigger lie. I have been in litigation with him for years now. Happy New Year to you Kevin and it was awesome meeting you!!
  
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Terry Anglin on December 30, 2012 at 8:33 am

Hey Joel & Mike, Thank you for the update and being transparent as you always are. I know you are doing everything possible and as quickly as possible. It is technology and things happen. I will always stand behind you as I know how serious you take problems. Don’t let this get you down. You guys need to get some rest and take care of yourselves as well. I hope you are able to enjoy New Years Eve/Day with your families. Love you guys and totally respect your honesty and integrity in business and life.

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Danielle Parsons on December 30, 2012 at 8:44 am

Thanks for the transparency. I was working on some subdomains and noticed that I could not get into my dashboard. Now I know what was going on. Get some rest and all of the technical electrical issues will get resolved!

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Edward John Jones on December 30, 2012 at 8:49 am

Joel…

You are the greatest.. You’ve never let us down. Always there to see that things run smoothly. Step back, take a break and breathe deeply… You/We will get through this.

Trusting that your New Year celebrations will lift your spirits and last the whole of 2013.

God bless you and your family, all the team out there in Texas and of course Mike P 🙂

Your loyal underling

E J Jones (jonny2)

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john mcclure on December 30, 2012 at 8:55 am

yes i been having a lot of probblems login in . my login fail most of the time.

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- Joel Therien on December 30, 2012 at 9:41 am
  
  John call the office monday as this would not cause an issue with login 1-210-651-4487
  
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Diana on December 30, 2012 at 9:01 am

Hi Joel!

Everything will be fine…

Thanks for your honesty, for all your followers, clients and friend this is very importand.

Well… what I can tell you? sometimes… shit happends!! like me!!

best regards!!

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- Joel Therien on December 30, 2012 at 9:41 am
  
  Thank you for the kind words it is much appreciated
  
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Frank on December 30, 2012 at 9:39 am

really appreciate you…thank you

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Piotr Dariusz Makowski on December 30, 2012 at 9:47 am

Happy new 2013!!!!!!
Joel click my name
Piotr 🙂
This is Blog.co.uk
Folow my blog 🙂

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michael zaenglein on December 30, 2012 at 9:56 am

Joel, We are all in these online adventures together! So I say you, me, and everyone out there has something not right now and then.

Go get some sleep, I am with you for a reason, to me that reason is because you do a great and committed job! No worries from me, you are the only CEO that actually cares for us. Nuff Said !

Happy New Year Joel and All Your Staff

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Dushan on December 30, 2012 at 9:58 am

Hi Joel,

Thank you for your honesty… This is why I like GVO – when there is a challenge, you keep us informed. We all have situations from time to time, and that is actually good, as we can develop even more when we solve the problem we’ve never met with. Thanks for a wonderful 2012! And looking forward to make 2013. even better 🙂 …

Greetings,

Dushan

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Mel Hardman on December 30, 2012 at 10:48 am

Joel..

I’m sure most (if not all) of your customers feel just like those who’ve commented above. Funny how some things in life seem like total
disasters at the moment, but turn out to be great blessings in disguise. We’ll still be here when you get everything running again.

Good luck,

Mel Hardman

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Wilfredo Herrera H. on December 30, 2012 at 10:58 am

Querido Joel, gracias por tu mensaje a mi email.

Como líder indiscutible de tu organización GVO, nos estás dando una lección de claridad y transparencia en tus actos, que todos deberíamos seguir manteniendo la verdad de nuestro trabajo.

Abrazos y un Feliz Año Nuevo 2013

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Eric on December 30, 2012 at 12:24 pm

Thanks! Happy new year! im sure it will be

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Bob Marconi on December 30, 2012 at 12:30 pm

Hi guys,

Yes, life can disappoint us sometimes. While I have been dealing with, among other things, a stroke, I look forward to 2013 being a much better for all os us.

* Happy New To All *

Thanks…

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- Joel Therien on December 31, 2012 at 10:04 am
  
  Sorry to hear that Bob, but you are an amazing guy and very positive, you will come out on top 100%
  
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Aye Lwin on December 30, 2012 at 12:43 pm

Hi Joel!

Everything will be fine…

Thanks Joe..No problems with us. Glad to see you all are on top of this. Thanks for the total transparency. Im sure all understand not much can be done over the holidays. It will all be OK.

best regards!

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Kanyile on December 30, 2012 at 12:54 pm

Hi Joel, Im curently on a 7-day trial—how does that affect my trial time…just curious? Otherwise very interesting system and l think it will be extremely helpful to me as an Author hey…Thanks for the update – thats impressive!!!

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Bill Solano on December 30, 2012 at 2:50 pm

Thanks for keeping updated on this issues. It really shows your commitment to our success.

Keep us in the loop.

Regards,
Bill

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Mel on December 30, 2012 at 4:02 pm

Joel, I was sorry to hear that you have these major problems. You came across with all your honesty and I appreciate that. Maybe I am not too active now, but still I wanted to respond as I care.

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Craig Hawkins on December 30, 2012 at 5:18 pm

Support sorted me out. My not being able to login to ‘WHM’ was nothing to do with current UPS problem… I just wrongly assumed it was. My IP was blocked on your firewall… thanks for sorting out. How do I get my picture to show up on here?

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Terry on December 30, 2012 at 7:08 pm

Thx for the update, get some sleep!!

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Chin M C on December 30, 2012 at 9:30 pm

Thank You Joel for being transparent and keeping us in the loop .

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Paul Hardingham on December 31, 2012 at 6:21 am

Thanks for the update Joel.

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hasimbishhoma (Jim Lusk) on December 31, 2012 at 9:14 am

God Bless you Joel and all your staff… Get some sleep .. LOL
Bad Hair !!!! LOL .. I got practically no hair…
Anyway, THANKS for YOUR Efforts…
This is the best Conferencing Product in the world IMHO..
Illappa Moma (Cha^ta)(Indigenous American) WALK in Beauty..(English)

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Neal on December 31, 2012 at 10:26 am

OK Joel… What are you really trying to cover-up? Huh? UPS failed. RIIIIIGHT.

Seriously, though, no problem here other than intermittent small glitches (which I have anyway with my old computer & network system).

I recommend you do what other smart CEO’s do… Delegate the tech stuff to the teckies (before they screw things up), get some rest, then go back to doing what they do best _________ (fill in the blank).

Everything is fine. Just get some sleep. And always worry. That’s The CEO’s job!

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Michel Bilodeau on December 31, 2012 at 6:22 pm

Thank you Joel.

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Lisa Martiniuk on December 31, 2012 at 9:33 pm

Joel,
This might just be the solution you need right now.

I found something which is totally within your control,
doesn’t require an external power source,
nor an internet connection,
it has a redundancy system built in place,
it is available in any location, at any time, worldwide,
and,
100% guaranteed to work.

This Product is called 7 Minute Workout.

Get some rest knowing you (and Chris) designed a Product which can still be enjoyed, provide benefits, and has zero reliance on any “outside” factors beyond your control!

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Richard Ferreira on January 1, 2013 at 10:23 am

I’m not being serious here with this below, just thought you need a lighter moment at this time. lol

Joel you don’t really believe we’re all falling for this, sounds like our Gov leaders taking us over the cliff to justify tax increases… Are you going to raise GVO membership??

Now being serious Joel, you and all of GVO are the best program on the Planet. A fix is just around the corner.

I’m retired now, but use to be a Heavy Industrial Federal Electrical Investigator/Inspector, prior to that a heavy industrial construction and maintenance electrician. I’ve been involved with multimillion dollar blurbs. Someone, you know for a fact, will come up with better system and fix.

Joel you are a very honorable person owning and operating a company and serving all of us thank you very much for that. Rest and enjoy, Happy New Year to you all.

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Richard Ferreira on January 1, 2013 at 10:47 am

Joel,

Not to be a back seat driver, but it could be an INEFECTIVE grounding system for the electrical and electronic system.
Over-current transients between the two causing back-feed and burning the UPS up. Filter blocking equipment and a low ohmic resistance impedance system could resolve the issue.

Just a thought for your electricians, electronic technician and engineers.

God Bless,
Rich F.

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Moise on January 1, 2013 at 7:31 pm

Hi Jo

Im sure that this mail will find you in good health.

Well thanks to you for what your are doing.

And many thanks to you as a sponsor, a teacher,

a friend.

Happy New Year to you and your family.

Your on line student.

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Andrew Litchmore on January 2, 2013 at 9:34 am

Hi Joel
Thanks for keeping us informed. This is just one reason why I have such a high regard for this company. You not only know how to run a good service, but also manage problem situations. Thanks for leading from the top. I appreciate your tenacity Joel and hope you get some good rest.

Best regards

Andrew

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brittany bellamy on January 3, 2013 at 8:43 pm

hey thnks for the update i havent quite started yet cuz im still trying to figure the process out but thnks for being honest have a nice day keep me updated

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justin wan on January 6, 2013 at 8:18 am

Thanks for the update Joel. Gbu.

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osman on January 12, 2013 at 1:24 pm

Hi Joel!

I`m glad i came back to GVO, you guys are at the top of my list.

keep up with the good work, again, thank you and staff…

osman vieira

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Dovid on January 22, 2013 at 3:44 am

Thanks for the update, but I would like to know if there is anything new in the pipeline. I have noticed that at times (at least in Israel) the server is really slow.

Love the company and hoping to be able to make some money with it.

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- mikepotvin on February 11, 2013 at 10:44 am
  
  Thanks Dovid we will look into this issue and thanks for the heads up!
  
  Mike
  
  Reply

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